Town Centre Street Ambassador


Full Time, contract until March 2022

inSwindon Business Improvement District (BID) is a business led initiative for the Swindon Town Centre. Following a successful ballot for a third term, the BID will manage a £2.7m budget allocated over five years to deliver improvements to Swindon town centre, this is a great opportunity to play a significant role in making the town even more welcoming and vibrant.

The Street Team Ambassador programme is one of the BID's flagship projects and we are looking to recruit an additional member of the team to patrol the BID area daily, liaising directly with businesses, the public, the local authority and our partner agencies.

Business Support
Your role as a Street Team Ambassador is to ensure that businesses located in the BID area are supported and assisted with the best services in terms of town centre issues, intelligence sharing and maintenance contracts, security, marketing and promotion, business support and other communications. This will include visiting BID businesses on a daily basis, and ensuring that each levy payer is fully aware and receiving the services provided by the BID.

Community involvement
Our Ambassadors are the eyes and ears on the ground with the ultimate aim of improving the visitor experience by providing a visible presence and being a helpful, welcoming and informative source of information.

You will also work closely with the local authority in terms of identifying street cleansing and waste issues, and with Police and crime and safety partners to identify, report and act as a deterrent for any anti-social behaviour, unlawful trading, begging or potential criminal activity. This role will include a direct link to the local authority CCTV and traffic management operators.

Skills, Experience and Abilities:

Experience in a busy customer service environment

High degree of self-motivation

Excellent interpersonal, communication and organisational skills.

Confidence in managing your own busy workload

Effective listening and observational skills with an ability to deal with sensitive and confidential matters on occasion, and follow policies and procedures.

  • Confidence in recording information and producing written reports / responses as required using Microsoft Office and other systems provided.

Personal Qualities
The successful applicant will be helpful, polite, honest, hard-working, proactive, confident and most of all, have a passion for Swindon and want to make a difference.

This role is for 37.5 hours per week on a shift rota basis which includes some early evenings and weekends.

The benefits:

5 weeks holiday per annum

Town Centre Car Parking Space

Competitive Salary

Full Training Programme


If you feel that you have the skills that we are looking for and relish a challenge, please send your C.V. and salary expectation along with a covering letter, detailing why you believe you are the person we are looking for to

Closing date for Applications: 30thMay 2019

Application closing date: 30th May 19