Tenant Money Advisor

Job specification

Location: Swindon


Salary:£27,966 p.a.

Closing date:02/12/2020

Job reference:004877

Interview date: w/c 14/12/2020

Date posted:13/11/2020

We are currently looking to recruit an experienced Tenant Money Advisor responsible for ensuring early intervention and prevention of tenancy failure due to rent arrears, debt and financial exclusion.

You will join a high performing team ensuring that expert welfare benefit advice is delivered to our customers – you will equip and provide customers with the necessary skills to manage their money, pay their rent and as a result, minimise rental loss to the organisation.

You will provide customers with the advice and intensive support that they need to claim Universal Credit and other benefits, and ensure that they have the skills needed to maximise their entitlement to welfare benefits, reduce their outgoings and make the best use of their money, so they can financially sustain their tenancies.

It is anticipated that you will have demonstrable experience of welfare reform legislation, including representing customers at review, appeal and tribunal level – to also represent customers at court or by completing court forms on their behalf.

You will have demonstrable experience of managing and prioritising a busy and varied caseload, carrying out assessments and developing support plans - ensuring that timely advice and support is given – experienced in tenancy sustainment, reversing tenancy failure and stopping the revolving door of homelessness due to indebtedness and financial exclusion.

You will be an excellent communicator and networker, capable of building strong working relationships with Neighbourhood Housing Officers, Rent Income Officers, internal and external stakeholders, the Department for Work and Pensions, Job Centre Plus and financial advice agencies and the third sector. This is a flexible role that will evolve in line with changing demands particularly in these unprecedented times.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role)”.

This role involves home visiting and attending meetings throughout Swindon, therefore an ability to travel throughout the Borough is required.

A DBS disclosure will also be required.

In return you will receive:

25 days holiday

A career average revalued earnings (CARE) pension scheme

Purchase of annual leave

Leisure and Legal Services discounts

Eating Out, Shopping and Entertainment discounts

    If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk

    - apply on company site

    Application closing date: 02nd December 20