Financial Controls Administrator - Zurich Corporate Risk

Financial Controls Administrator – Zurich Corporate Risk (Part-Time, Job-Share and Full-Time)

Location: Swindon
The opportunity:
As part of the exciting growth in Zurich Corporate Risk (ZCR), we are looking for a Financial Controls Administrator to come and join our team on a permanent basis. If you pride yourself in providing excellent customer service every day then this role could be for you!
Within our Financial Controls Team, you will work on all aspects of ZCR’s financial activity. You will develop strong relationships across the business to ensure we deliver the best customer service to our Brokers and Customers.
In this role communication and quick learning is key, in turn you will get to experience working for a global, truly people centric organisation.
This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.
What will you be doing?

Daily Reviews of Control Reports

Reviewing processes to ensure that issues are resolved and fed back to other areas of the business

Accurate allocation of payments received from Clients for premium settlements

Daily Work Manager monitoring and work allocation to ensure team KPI’s are met.

Training and sharing knowledge and expertise with other team members.

Controlling the team’s mailbox to address customer queries.

Regular maintenance and reconciliation of Work Manager.

Provide cover for the team.

Ensure you and the team provide a market leading service experience for customers.

Contribute to a positive and supportive team culture.

Initiate and implement process improvement ideas.

    What are we looking for?

    Enthusiastic and positive attitude with a desire to continue to improve processes and help drive the business forward.

    Ability to build and maintain relationships at all levels of the business, both within and outside of the team.

    Commitment to provide high quality work in a time pressured environment, while ensuring deadlines are met.

    Ability to look at the wider picture to improve standards and controls.

    Attention to detail to achieve right first-time results.

    Ability to analyse and interpret complex information to produce an output.

    Effective at working independently as well as in collaboration with others.

    Knowledge of corporate protection products, processes and services (ideal).

    Knowledge of corporate protection procedures, terms & conditions and technical guides but not essential

      What will you get in return?
      As well as a competitive salary we also offer an excellent lifestyle benefits package which includes –

      12% company pension contribution (employee contribution optional)

      25 days holiday plus an additional 3 volunteering days

      Annual company bonuses

      Full private medical cover

      Discounted technology offers

      Virtual GP appointments

      Discounted gym membership,

      Free flu jab

      Discounted gadget insurance


        At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.

        Who we are:
        With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.
        You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

        Further information:
        At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.

        Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

        With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

        We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
        We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.
        So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

        Primary Location United Kingdom-England-Swindon

        Schedule Full-time

        Travel No

        Job Posting 11/11/20

        Unposting Date 11/24/20 - apply on company site

        • Zurich
        • Tri Centre One New Bridge Square , Swindon, SN1 1HN
        • TBC, TBC
        • TBC per annum
        • Ref: 200006NU

        Application closing date: 24th November 20