Clintons Store Manager

About The Role

As a Store Manager you’ll be someone that shares our love of delighting others. You’ll take full ownership of your business and lead your team to achieve sales targets whilst delivering outstanding customer service. You’ll be an experienced and commercially focussed retail manager.

To be successful in the role, we are looking for:

Role Purpose:

To be accountable for the business performance of your store and the management and development of the store team, ensuring the delivery of exceptional customer service.

Role Responsibilities:

To drive the sales and profitability of the store obtaining outstanding results

To set an example and deliver exceptional customer service with in the store

To promote high visual merchandising standards ensuring that store housekeeping standards are continually achieved

To plan and manage all aspects of Health & Safety in accordance with the law and Company Standards

To be responsible for store stock control, stock count, store payroll budgets and targets

To motivate and drive the team in achieving and exceeding agreed objectives

To work with the District Manager and HR in dealing with people issues effectively and in a timely manner

To be responsible for recruiting and establishing a high performing team ensuring they are continually developed

To manage and have overall responsibility for all cash handling, banking and safe procedures always following Company standards

To be responsible for all aspects of till management including number of open tills, till issuing, cash handling and variances

To be aware of competitor activity and take action where relevant to ensure maximum footfall and profitability in your store

To work with the District Manager to develop a strategic plan on a quarterly basis to ensure objectives and business goals are met

To work with the Loss Prevention team to develop, and implement loss prevention control to prevent internal/external theft and system errors

To plan and conduct regular 121s, reviews and appraisals with the team in accordance with the performance management policy and procedures

To respond appropriately and timely to all customer questions and complaints, asking for help when needed

To take pride in living Clinton’s values and instilling them in the team

Perform additional duties and projects as assigned by management

Role Parameters:

Able to travel to other stores if necessary

Direct reports of Assistant Manager, Team Members

Budget management:

Responsibility for Store budget

Role Working Arrangements:

5 out of 7 days

Availability to work weekends, early mornings and late nights

Availability to flex hours when workload requires this

Key Stakeholder:

Store Team

District Manager

Central Operations Department

HR Department

Role Essential Skills:

Strong coaching and development skills in order to establish a high performing team

Enthusiastic, driven and motivated

Previous line management experience within a retail and customer service environment with the ability to deal with people issues effectively and in a timely manner

Excellent selling techniques with a proven track record of driving sales and profitability

To be customer orientated with a track record of delivering exceptional customer service

Ability to multitask and meet deadlines

Strong communication skills

Commercial acumen

About The Company

Clintons is in the business of helping our customers celebrate life’s occasions and those of the people they care about. We understand that all kinds of relationships are to be treasured and we provide ways to enhance and cherish these everyday.

We have a restructured estate geared towards on-going profitability, investment in our stores and a fantastic new product offering. Our stores really are benefiting from a radical transformation so it is an exciting time to join us on our journey. We pride ourselves in helping customers find the perfect words and designs at fantastic value and 94% of Customers tell us they would recommend us to friends and family.

Clintons now has over 3m Rewards customers who continue to enjoy exclusive offers and benefits each week, redeemable both in-store or on our website. Become part of the team to deliver the very best experience to our loyal customers!

  • Clinton Cards
  • 5 Regent Street, Swindon, SN1 1JQ
  • Permanent, Full time
  • £21k - £23k per annum

Application closing date: 23rd June 19