Advice and Information Officer

Job specification



Salary:£23,647 p.a

.Closing date:18/01/2021

Job reference:004953

Interview date:21/01/2021

Date posted:06/01/2021

There has never been a more exciting time to work in Swindon’s Children, Families and Community Health service. We are looking for an Advice and Information Officer to join our Multi Agency Safeguarding Hub (MASH). You will be co- located with colleagues from Police, Social Care, Health and Early Help.

Multi Agency Safeguarding Hub (MASH) provides a rapid and effective service in response to all new safeguarding concerns, where someone is concerned about the safety or well-being of a child or young person, or thinks they might be at risk of harm. Information is gathered from individual agencies and is shared to build a holistic picture of the circumstances of a case. As a result, the agencies involved will be able to act quickly in a co-ordinated and consistent way to make a swift decision on the most appropriate action needed, enabling them to target interventions at the earliest opportunity and ensuring that vulnerable children and young people are kept safe. Better co-ordination between agencies will also lead to an improved service for children, young people and their families.

As one of our Advice and Information Officer you will be the first point of contact for all callers. You will be expected to gather information both directly on the phone and via information systems to enable the right decision to be made by Decision Makers. Offering advice, support and assistance to children, families and professionals will require the post holder to hold and maintain a wide range of knowledge and information of services and other agencies so that people can be signposted to available relevant resources elsewhere when appropriate. Please refer to the role profile for more details of the role and responsibilities.

Working in close collaboration with the Social Workers and colleagues from other agencies, the aim is to provide a high quality, professional and proactive service to improve outcomes for children, young people and families.

You will be someone who has an interest in working for children and in contributing to a vital service at the forefront of supporting and protecting children in Swindon. You will have experience of working in a customer focused environment, working to timescales, gathering information, maintaining accurate records and working closely with others. You will need experience of giving advice and be able to demonstrate understanding of and experience of safeguarding children. You will have excellent written and oral communication skills. You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role).

If you believe you have the skills, knowledge, experience and enthusiasm to deliver in this exciting role and want to help shape the future our service for children that is already striving to be the best, we want to hear from you.

A DBS check is required for this role.

If you are experiencing technical issues submitting your application please email

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Application closing date: 18th January 21