Advice & Information Officer 3month - MASH

Swindon Borough Council - Advice and Information Officer – MASH

Location: Swindon, Wiltshire, SN1 2JG

Contract: Initial three-month contract

Hours: 9:00am – 5:00pm / Monday to Friday

Payrate: £9.72 an Hour


As part of the Family Contact Point Team, the Advice and Information Officer acts as first point of contact for all callers;

to gather information both directly on the phone and via information systems to enable the right decision to be made by the Social Workers and Assistant Team Manager in relation to the support required.

To give advice, support and assistance to children, families and professionals will require the post holder to maintain a wide range of knowledge and information of services

and other agencies so that people can be signposted to available relevant resources elsewhere when appropriate.

Key Accountabilities

To deal with all contacts via telephone; e-mail; fax; letter and in person.

To receive and process contacts, RF1 (referrals), by phone or in a written format and to alert a social worker/manager to any immediate child protection concerns/disclosures.

Through initial contact with families, to gather information in a way that adds to the quality of the decision-making process in a timely way.

To undertake detailed research on the computer system, including ICS/Capita. Review Early Help Records to conduct checks on children and their families and identify any current professionals involved.

Using the Signs of Safety framework as the overall approach to working with children and families, to gather information or offer advice and guidance in order to resolve issues.

Ensure that all relevant contacts to Children & Families are accurately recorded on Capita One and/or ICS system and sufficient information, analysis and actions taken are included

To update all contact details, addresses, dob, ethnicity, religion, disability and social networks at point of contact.

Duplicate the information to siblings.

To complete administrative procedures as required by social workers/managers

Follow guidelines and procedures to ensure that the right steps are taken by the right people to ensure that the safety of children is paramount.

We offer:

24 hour one on one specialist social work consultant based within your geographical area

4Recruitment Services Employee Benefits Programme

Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on

or Email:

- apply on company site

Application closing date: 23rd August 20