- Loyalty Club
- Visitor Info
- About the BID
We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
Our goal is to help everyone find a way forward, whatever problem they face.
We’re an independent charity and part of the Citizens Advice network across England and Wales.
People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.
We value diversity, promote equality and challenge discrimination wherever we see it.
To provide the advice people need for the problems they face.
To improve the policies and practices that affect people’s lives.
Independent – we will always act in the interests of our clients, without influence from any outside bodies.
Impartial – we don’t judge our clients or make assumptions about them. Our service is open to everyone, and we treat everyone equally.
Confidential – we won’t pass on anything a client tells us – or even the fact that they’ve visited us – without their permission.
Free – no client has to pay for any part of the service we provide.
We value diversity, promote equality and challenge discrimination.