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Housing Options OfficerLocation:SwindonHours:37
You will interview and case manage people in housing need, giving high quality advice and assistance and dealing tactfully and sympathetically with applicants in frequently stressful circumstances. The primary aim of your role is to take appropriate action to prevent homelessness and empower customers to find solutions to their housing problems.
You will ensure that customers are aware of their legal rights and liaise with housing providers and other agencies, including Citizen’s Advice, The Courts, Police and Probation and Social Services to find positive outcomes for your customers.
The qualities we are looking for are as follows:
- An energetic and enthusiastic person that embraces change positively and wishes to make a difference
- Common sense and empathy
- A person that can make a positive impact
- An excellent team player who can work in a high-pressured, constantly changing environment.
- Knowledge of housing law and homelessness legislation would be beneficial but not essential as full training will be provided.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role).
If you wish to discuss these roles please contact Vikki Castle, Housing Options Manager, email@example.com
Application closing date: 15th June 21