Taco Bell is a leading Mexican-inspired quick service restaurant brand. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today there are nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we’re in the business of making tacos, but at heart, we’re a business that’s fueled by the Live Más energy and passion of people serving people.
About the Job
Reporting to the Area Coach, the Restaurant General Manager manages operate Taco Bell restaurant within the policies and guidelines of the company to build a great team, ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train and develop employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.
Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others. Recruit and equip high quality operators to deliver great customer experiences.
Build a healthy and robust bench of developed and capable Managers and Team Members.
Leads performance management process for all employees in their restaurant.
Lead by example – be a culture champion and live by Taco Bell HUNGRY principles: Helpful, Understanding, Never Settle, Grateful, Relentless and Youthful
Leverage culture and people capability to fuel brand performance
Provides leadership and coaching, developing Manager’s and Team Members
Deliver a Consistent Customer Experience
Ensure complete and timely execution of corporate & local marketing programs
Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Control day-to-day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of a £1m - £1.8m restaurant with average daily transactions of 300-800
Ensure local health and safety codes, and company safety and security policies are met
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
Utilizes insights from customer programs to help elevate the customer’s experience and meet Taco Bell’s customer satisfaction targets
Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
Builds SMART action plans to resolve issues in their restaurant
Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
Grow the Brand, Sales and Profits
Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions
Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
Reviews and priorities store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
Analyses sales, labour, inventory and controllable on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
Works with management team to develop and deliver unit-specific Annual Operating PlansIs This You?
-Minimum 2 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
-Basic business math's and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
-Strong interpersonal and conflict resolution skills
-Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
-Provides leadership and coaching for each employee in their restaurant
-Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
-Proven ability to drive customer satisfaction, financial performance and employee satisfaction
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