Financial Assessment Officer

Job specification


Hours:1x25 permanent & 1x37 FTC

Contract type:1 x permanent, 1 x fixed term contract for 12 months

Salary:£23,647 p.a. pro rata

Closing date:14/03/2021

Job reference:005017

Interview date:w/c 22/03/2021

Date posted:18/02/2021

An opportunity has arisen for self-motivated and customer focused individuals to join us in delivering a financial assessment service. You will work in a small friendly supportive team and your efforts will assist Adult Social Care and Children’s Services teams in improving standards and procedures throughout the service. We are looking for one permanent post and one fixed term contract for 12 months.

You will learn how to carry out financial assessments of client’s income to determine their correct contribution to care costs as well as financial assessments to determine the correct allowance in respect of Special Guardian/Child Arrangement Orders. Drawing upon your knowledge of the benefits and entitlements system, you will help members of the public understand their financial contributions and ensure they are in receipt of their correct state benefit entitlement.

Responsibilities include undertaking financial assessments and communicating the outcomes. You will be required to communicate with customers via telephone, letter and email as well as face to face meetings in the Council Offices, so exceptional communication skills are crucial and you must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role).

Fully literate and numerate, you will have Maths and English qualifications of at least GCSE Grade C or equivalent. Your experience of providing excellent customer services and working within a financial environment will be highly utilised. You will have an understanding of the ethos of state benefits and financial assessment work, the services provided by our care management team and the legislative framework we operate within.

These vacancies are 1 x 25 hours per week permanent and 1 x 37 hours per week fixed term contract for 12 months.

When completing your application please state which position you are applying for.

In return, you will receive:

Flexible working

25 days holiday

A career average revalued earnings (CARE) pension scheme

Purchase of annual leave

Leisure and Legal Services discounts

Eating Out, Shopping and Entertainment discounts

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    Application closing date: 14th March 21